Thriving in a Multigenerational Team

Overview

Diversity in the workplace goes beyond gender, ethnicity, and background—it spans across generations. From Baby Boomers to Gen X, Millennials to Gen Z, each group brings unique perspectives, values, and work styles. For Gen Z professionals, understanding how to collaborate across these generational lines is key to building strong relationships, driving innovation, and growing your career.

This course is designed to help you navigate the dynamics of a multigenerational team with confidence and empathy. Through group discussions, real-world scenarios, and practical tools, you’ll learn how to communicate even more effectively, resolve conflicts, and use your strengths to create a more inclusive and productive workplace.

Objectives

By the end of this training session, you will be able to –

• • Recognise generational differences in communication, values, and work styles.
  • Build empathy and respect across age groups with your team.
  • Apply practical strategies to collaborate effectively with others.
  • Navigate feedback, conflict, and leadership dynamics with confidence.

Content

Understanding Generational Dynamics

• Communication styles
• Attitudes toward work/life balance
• Technology preferences
• Feedback expectations

Collaboration Working and Conflict Resolution

• Active Listening
• Empathy Mapping to understand other people’s opinions
• Giving and receiving feedback
• Inclusive Communication

Individual Action Plans