If you are looking to improve the sales techniques of your people, then this is the course that you are looking for. The trainer’s extensive experience in sales training will ensure that your people will be engaged from start to finish, giving participants valuable insights and practical examples.

As this course is specifically geared towards contacting your clients, customers and prospects by telephone, it will also cover using your voice, maintaining a positive attitude, and do’s and don’ts to aid a professional image

Selling to needs, fact finding and closing techniques all form part of this excellent course.

Increased sales and an engaged, motivated sales team.


  • learning how to recognise buying signals
  • understanding the customer transition
  • learning cold calling techniques, and
  • how to deal with objections


  • Understanding why people buy
  • The customer transition
  • Your best voice
  • Listening skills
  • Planning and preparation
  • Effective opening statements
  • Handling objections
  • Taking incoming calls
  • The steps to a sale
  • Closing techniques
Have a question?

Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.

What you need to bring for these courses when delivered as a virtual classroom.

For virtual classroom courses, you will need:

  • Computer with Internet Access
  • Microphone and Headset
  • Webcam
  • Microsoft Teams
  • A dual monitor setup is recommended for IT training
Upcoming Courses
Get in touch via our contact form or call us on 01473 414 414