Designed for people who wish to improve their business image and to increase their personal effectiveness and to develop a confident and positive image for themselves and their organisation.


  • Build on positive self-belief and recognise negative messages
  • Identify the communication skills necessary to create a good first impression and for building relationships with others
  • Develop a confident manner and approach
  • Identify and set standards for creating the right image with internal and external customers


  • Creating a Positive Impression
    • Face to Face
    • On the Telephone
    • A Positive Physical Image
    • A Positive Vocal Image
  • Personal Style (including hybrid etiquette)
  • Assertive Behaviours to strengthen confidence
    • ‘Using boundaries confidently’.   
    • Challenging the status quo in a respectful way to grow business
  • Influencing Skills
    • Using Verbal and Non-Verbal Communication to generate positive influence
    • Using advance language skills
    • Participating in Meetings
  • Giving and Receiving Praise
  • Handling Criticism Productively


Have a question?

Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.

What you need to bring for these courses when delivered as a virtual classroom.

For virtual classroom courses, you will need:

  • Computer with Internet Access
  • Microphone and Headset
  • Webcam
  • Microsoft Teams
  • A dual monitor setup is recommended for IT training
Upcoming Courses
Get in touch via our contact form or call us on 01473 414 414