This course provides participants with immediate and practical guidance on how to communicate effectively and professionally in writing.

Designed to assist staff within an organisation to produce well-written business documents, including letters and emails.

You will learn how to produce documents that are clear, concise and effective by adopting a systematic approach. You will explore how to plan, structure and write business correspondence. Emphasis is placed on determining clear objectives and giving you increased confidence in your writing abilities.


  • Successfully plan, structure and write your documents
  • Ensure that the reader’s needs are met
  • Be confident that your message is not lost and is quickly understood by the reader
  • Avoid common mistakes that impact on your professional image and avoid word inflation
  • Construct documents using the correct grammar, words and punctuation that guide and engage the reader


  • Ways to structure, arrange content and approach your writing
  • The ABC model
  • Communicating clearly and focussing on plain, positive, simple and appropriate language
  • Sentence structure – active and passive
  • Planning techniques that help to achieve your writing objective
  • Commonly-confused words and grammatical pitfalls
  • Proofread, proofread, proofread – how to find errors in your final draft
Have a question?

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“The trainer was very engaging and knowledgeable. I think the session provided some key reminders on e-mail best practise, as well as some new ideas and “golden rules” which we can apply in our day to day work.”


Anritsu Corporation

What you need to bring for these courses when delivered as a virtual classroom.

For virtual classroom courses, you will need:

  • Computer with Internet Access
  • Microphone and Headset
  • Webcam
  • Microsoft Teams
  • A dual monitor setup is recommended for IT training
Upcoming Courses
Get in touch via our contact form or call us on 01473 414 414