Overview
Professional boundaries are the parameters that help us to develop effective working relationships.
If these boundaries are not clearly defined, there is likely to be damage to a relationship or confusion about responsibility and authority. Overstepping a professional boundary can lead to awkwardness, embarrassment, conflict, performance issues or a detrimental customer service experience.
How will this help me?
By attending this training, you will learn:
- The importance of setting and keeping healthy boundaries
- How to identify situations before things go wrong
- Ways to maintain healthy customer and workplace relationships
- How to avoid conflict and complaints
Content
- Why we need boundaries
- Challenges posed by having boundaries
- The difference between personal vs professional relationships
- Top tips for maintaining professionalism
- Resisting pressure to overstep the mark
- Whistleblowing
- Individual Action Planning
Have a question?
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What you need to bring for these courses when delivered as a virtual classroom.
For virtual classroom courses, you will need:
- Computer with Internet Access
- Microphone and Headset
- Webcam
- Microsoft Teams
- A dual monitor setup is recommended for IT training