This training is designed for participants who are looking to improve organisation, communication and task management through use of Outlook.

You should have basic pc awareness skills including knowledge of how to use a keyboard and a mouse.

Improved organisation, communication and task management through use of Outlook


By attending this workshop, you will learn how to compose and send messages using Outlook, read and reply to messages, and create folders to
store messages in, use the Calendar, Tasks, Contact, Journal and Notes features.


Indicative Course Content (the amount of content and the topics covered may vary according the group’s requirements)

Reviewing the basics

  • Using ‘Help’
  • Reading, Replying and Forwarding Messages
  • Deleting and Printing Messages
  • Creating and Sending Messages
  • Message Sensitivity, Priority, Voting and flags
  • Spell Checking
  • Formatting Message Text and Paragraphs
  • Adding Saving, Previewing Attachments
  • Sending out of office replies
  • Creating reminders

Mail Management

  • Quick Steps
  • Organising Messages in Folders
  • Creating Folders and Categories
  • Saving and Finding Messages
  • Junk email

Assigning Permissions

Customising the Quick Access Toolbar


  • Adding, Deleting and Creating Names for  the Address Book
  • Using Personal Distribution Lists
  • Changing the General Options
  • Working with Views, Filters and Rules


  • Selecting and Moving Time Slots
  • Scheduling Appointments and Events
  • Sharing, Publishing and Merging Calendars
  • Calendar snapshots
  • Arranging/Inviting People to Meetings
  • Calendar Groups


  • Creating, Sorting and Prioritising Tasks
  • Setting Recurring Tasks
  • Assigning Tasks to others
  • Calendar and Task Integration
  • To do Bar


  • Creating and editing notes
  • Combining notes to work alongside other Outlook facilities
  • Setting Notes Defaults


  • Creating Contacts
  • Using Contacts
  • Electronic Business cards
Have a question?

Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.

What you need to bring for these courses when delivered as a virtual classroom.

For virtual classroom courses, you will need:

  • Computer with Internet Access
  • Microphone and Headset
  • Webcam
  • Microsoft Teams
  • A dual monitor setup is recommended for IT training
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Get in touch via our contact form or call us on 01473 414 414