Overview
Using the latest verbal and non-verbal techniques, the trainer will facilitate learning using group work, video demonstrations and individual interaction. Participants will learn the subtle differences between influence, negotiation and manipulation. They will be aware of how to use their instinctive skills to change their behaviour in terms of body language, internal interpretation and language to gain the greatest influence in both one to one interactions and also in larger gatherings.
Objectives
By attending this course, you will learn:
- Understand the factors which determine influencing behaviour
- Plan to achieve a successful influencing outcome
- Use appropriate communication tools to influence and persuade others
- Adopt an assertive approach to achieving their objectives through influencing others
- Adapt influencing skills according to a variety of situations
Content
- The power of behaviour
- Understanding influence and the purpose of influence
- Emotional intelligence for influence and developing trust
- Assessing your baseline influencing skills
- Forming networks and influencing teams and management
- Inspiring and motivating others
- The power of positivity and ‘towards’ strategy
- Body language to influence
- WIIFM language skills
- Overcoming Objections
- Influence leading negotiations
- Personal action plans
Have a question?
Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.
What you need to bring for these courses when delivered as a virtual classroom.
For virtual classroom courses, you will need:
- Computer with Internet Access
- Microphone and Headset
- Webcam
- Microsoft Teams
- A dual monitor setup is recommended for IT training