This course is for HR personnel and managers who are required to deal with staff performance, grievance and disciplinary procedures. The training will help participants apply clear guidelines for the successful preparation, conduct and follow up of disciplinary/grievance interviews and HR audits.

It is also designed to enable participants to practise the appropriate skills and receive feedback for future development.



At the end of this course, you will be able to –

  • Influence the attitudes and behaviour of your staff in driving the organisation forward
  • Understand when to invoke the disciplinary, capability or absence management procedure, the importance of documentation, improvement plans and handling terminations
  • Understand the different types of absence, including sickness absence, unauthorised absence, emergency time off for dependants, domestic absences, maternity related absence, jury service, other public duties, bereavement and
  • Deal with performance issues quickly and promptly limiting the impact on the business
  • Support and motivate staff


People Management

  • Leadership vs Management
  • Understanding your role and responsibility in the organisation
  • Leadership styles and when to use them
  • Setting SMART Objectives
  • What motivates and de-motivates your staff
  • Effective Delegation
  • Assertiveness

Dealing with Grievance and Disciplinary Interviews

  • Dealing with Poor performance
  • Understanding the disciplinary and grievance procedure
  • Understanding the purpose and conducting Investigations
  • The Interview structure -Effective use of different questioning techniques to control the interview
  • Resolving conflict
  • Giving feedback
  • Interview Skills
  • Employment laws and regulations in compliance with ACAS code of practice
  • Looking for everyone to win
Have a question?

Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.

What you need to bring for these courses when delivered as a virtual classroom.

For virtual classroom courses, you will need:

  • Computer with Internet Access
  • Microphone and Headset
  • Webcam
  • Microsoft Teams
  • A dual monitor setup is recommended for IT training
Upcoming Courses
Get in touch via our contact form or call us on 01473 414 414