Overview
Having high emotional intelligence is the ability to recognise and regulate our own feelings and emotions, understand and be empathetic with others and to use this understanding to guide those around us. Understanding and applying the knowledge gained from our emotion feedback loop aids effective functioning, builds trust, and enhances decision making.
With studies and examples taken directly from the Psychologist of author of Emotional Intelligence, Daniel Goleman, this session generates understanding of how emotion affects performance and relationships in the workplace.
How will it help you?
This training is the first step towards having greater awareness and control of how to express your emotions. You will also have learn how you can use EI to manage interpersonal relationships with your and colleagues.
Content
- Recognising and understanding your own emotions and those of others
- The role of emotions and feelings in decision making
- EI theory for real world issues
- Emotional growth potential vs personality
- EI and the ‘mental block’
- Building Trust and Commitment
- Individual Action Plans
Have a question?
Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.
What you need to bring for these courses when delivered as a virtual classroom.
For virtual classroom courses, you will need:
- Computer with Internet Access
- Microphone and Headset
- Webcam
- Microsoft Teams
- A dual monitor setup is recommended for IT training