Coaching can be defined as the art of facilitating the performance, learning and development of another person. It is a technique line managers can use to support staff in improving their performance.

Mentoring is a relationship in which a person with more experience or more knowledge in certain areas helps to guide a less experienced or less knowledgeable person.

This course is focused on developing the skills of the coach or mentor to unlock a person’s potential and maximise their performance.


On completion of this course participants will be able to:

  • Maximise knowledge transfer with their teams
  • Increase skill levels
  • Contribute towards succession planning


  • The role and responsibilities of a Coach or Mentor
  • Benefits of workplace coaching and mentoring
  • Attributes of a good workplace coach or mentor
  • The Learning Steps
  • Building rapport and trust
  • Effective Questioning Skills
  • Active Listening
  • Overcoming misunderstandings
  • Giving and receiving constructive feedback
  • Understanding motivation and motivating individuals
  • The Learning Steps
  • Using the GROW Method and RADAR
  • Defining performance goals
  • Monitoring progress
  • Helping people solve their own problems
  • Getting people to trust their own judgement
  • Setting Action Plans
Have a question?

Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.

What you need to bring for these courses when delivered as a virtual classroom.

For virtual classroom courses, you will need:

  • Computer with Internet Access
  • Microphone and Headset
  • Webcam
  • Microsoft Teams
  • A dual monitor setup is recommended for IT training
Upcoming Courses
Get in touch via our contact form or call us on 01473 414 414