Leading Gen Z: Developing the Next Generation of Talent

Course Overview

In today’s dynamic workplace, leaders and managers must balance performance expectations with the diverse needs of multigenerational teams. Successfully navigating these differences is key to fostering collaboration, innovation, and sustained growth.

This training course is aimed at helping middle managers effectively manage and get the best out of Gen Z staff.

Training Objectives

Within these training sessions, you will –

• Explore Gen Z values, motivations, and expectations.
• Compare generational differences in communication and work styles.
• Understand how to create a safe and inclusive environment.
• Discuss the importance of being authentic and transparent.
• Learn how to use communication styles that promote engagement.
• Gain more techniques to provide recognition and drive Gen Z performance.

Course Content

An Insight into Gen Z in the Workplace

• Who are Gen Z? Traits, upbringing, and digital fluency
• Comparing Gen Z, Millennials and Gen X
• What Gen Z wants from work: Purpose, flexibility, and feedback

Building Trust and Psychological Safety

• The value of psychological safety
• Leading with empathy and openness
• Encouraging vulnerability and feedback loops

Effective Communication Strategies

• Real-time feedback v Appraisals
• Using platforms like Teams and social media
• Active listening and coaching conversations

Motivation, Recognition and Career Development

• Purpose-driven work and social impact
• Bite-sized learning and career paths
• Authentic recognition

Managing Performance & Accountability

• Agile goal-setting
• Managing remote/hybrid working Gen Z employees
• Constructive feedback and conflict resolution

Encouraging Innovation and Creativity with Gen Z

• Reverse mentoring to learn from Gen Z
• Collaborating across generations