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Essential Tools for Team Managers

1 Day


This course is aimed at providing newly appointed Team Managers with an awareness of their roles and responsibilities in managing their teams. First Line Managers are often promoted to these positions owing to good performance and then require tools to help them to delegate tasks to colleagues with whom they might even have friendships. The Team Managers will learn techniques on how to organise their teams, how to delegate and how to overcome obstacles to maximise performance.

Programme Objectives

On completion of this course participants will:

  • Know how to organise work to achieve objectives and be more proactive
  • Understand how to improve relationships and communication within teams
  • Increase morale and productivity

Programme Content

  • Defining the role of a team leader/supervisor
  • Characteristics of effective teams
  • Organising and improving team work
  • Appraisal Skills and 1-2-1 reviews
  • Techniques for dealing with poor performance, giving feedback
  • Dealing with conflict
  • Motivating yourself and others
  • Communication
  • Delegation techniques – how to delegate, when to delegate and what to delegate
  • Empowering teams to make decisions