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All of our results in business are dependent on communication whether that is communicating objectives, understanding client needs, delegating tasks or taking instructions. Successful communication is the foundation of all successful business.
This course has been designed for those who need to focus on being able to deliver clear messages that are easily understood by the receiver.
The organisation can benefit from improved working relationships, better time efficiency and objectives being achieved due to clearer communication.
Improve personal communication effectiveness with people at all levels
Be able to choose the approach that enhances, not obstructs communication success
Understand the importance of developing rapport for better communication
Build confidence in getting your message across when dealing with a range of situations
Identify a range of verbal and non-verbal factors which affect others
Assessing personal strengths, weaknesses and opportunities
Understanding the communication process
preferred style, using style effectively; assessing your style
The Communication Chain
Upward, downward and lateral communication
Failures in the chain
Conveying information effectively - clarity and brevity
Building rapport – why is this important?
Misunderstandings – how the message gets lost
Effective questioning and active listening
The importance of body language – the language you can’t fake
The importance of positive messages
Confidence and positive beliefs
Behaviour to aid communication
Selecting Appropriate Methods of Communication
Face-to-Face, telephone, email and letters
Personal Action Planning
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