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A practical course enabling training administrators to understand the main activities and expectations of the training function.
The program will highlight the importance of communicating effectively, creating a good image of the department and how to sustain professionalism and gain results through routine and planning.
To improve the efficiency and communication of the training department.
The role of training and development
The policies, plans and personnel
The role of the administrator and others within the department
Identifying and overcoming potential communication problems
The use of effective telephone techniques
Routines & systems
Organising the office
The Data Protection Act
A systematic approach
Identifying the training need
The role of training objectives and course evaluation
Liaising with line managers
Sources of Information
Forms and handouts
Designing professional course material
The features and content of course evaluation forms
Advantages and disadvantages of using external contractors/consultants
How to avoid misunderstandings
Essential administration pre, during and post course including booking venues