The Middle Managers Toolkit

Duration 3 days

This powerful course introduces the key concepts of management to delegates who have responsibility for achieving company objectives through the performance of others. The key tools available to managers are their ability to lead, motivate and communicate effectively with others. Established techniques have been developed that will be applied to the situations faced by delegates. The management challenges of directing effectively, monitoring, and developing will be illustrated and discussed. Delegates will work through the daily activities of delegating, correcting performance and coaching others to be their best.

Introducing delegates to a way of thinking and approaching organisational life is an underlying theme of this course. Practical application in the workplace is used for illustration throughout. When taught over a period of time, delegates will conduct Work Laboratory assignments during interim weeks. Often called an “Eye Opener” for those who have never had management training before.

By the end of this course delegates will be able to:

- understand strengths and weaknesses self and team
- identify what makes a powerful team
- distinguish and apply the appropriate leadership style
- differentiate the personality of employees and the most effective way to communicate with them
- distinguish between being assertive, submissive and aggressive
- understand the role of motivation and how to motivate their team
- delegate effectively
- correct employee performance in a positive manner
- use coaching to develop staff
- use a logical system for solving problems
- evaluate alternative courses of action using quantitative techniques
- create a successful problem-solving team environment
- demonstrate commitment to improving performance as a manager

Course Content

The Managers Toolbox
Leadership vs Management
Responsibilities of a Manager
Situational Leadership
Different Styles for Different People
Assertiveness, Submissiveness and Aggression
The Power of Motivation

Management Challenges
Effective delegation
Correcting Performance
Coaching for Development
Interviewing
Performance Management
GAP Analysis
Communicating Effectively

Solving Problems and Making Good Decisions
Basic Problem Solving
Evaluating Alternatives
Making A Decision
Building A Consensus

Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended

Permastore

Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there

Colchester Borough Council