| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Administration |
| Windows Server 2008 New Features |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Outlook Introduction
Duration 1 dayPre-requisites
Delegates should have attended the Windows NT or Windows 95 Introductory course or have gained similar knowledge within the work environment
Objectives
This course is designed for delegates who wish to compose and send messages using Outlook, read and reply to messages, and create folders to store messages in. They will also learn how to use the Calendar, Tasks, Contact, Journal and Notes features.
Course content
Introduction
Using Help and The Office assistant
Working with Messages
Reading, Replying and Forwarding Messages
Deleting and Printing Messages
Creating and Sending Messages
Message Sensitivity, Priority, Voting and flags
Spell Checking
Formatting Message Text and Paragraphs
Adding and Saving Attachments
Mail Management
Organising Messages in Folders
Creating Folders
Saving and Finding Messages
Customisation
Adding, Deleting and Creating Names for the Address Book
Using Personal Distribution Lists
Changing the General Options
Working with Views, Filters and Rules
Calendar
Selecting and Moving Time Slots
Scheduling Appointments and Events
Scheduling Appointments and Events
Sharing Calendars
Arranging/Inviting People to Meetings
Tasks
Creating, Sorting and Prioritising Tasks
Setting Recurring Tasks
Assigning Tasks to others
Journal
Creating and Changing Journal Views
Tracking commonly used files
Setting Journal Defaults
Automatically and manually record activities
Picking and choosing activities to be recorded
Notes
Creating and editing notes
Combining notes to work alongside other Outlook facilities
Setting Notes Defaults
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Very knowledgeable, not stumped by any questions and flexible to diverge
Very knowledgeable, not stumped by any questions and flexible to diverge
Cory Bros
Excel Introduction
Created friendly working atmosphere, very knowledgeable
Created friendly working atmosphere, very knowledgeable
Billericay Dental
Microsoft Office 2007 Upgrade
All round excellence
All round excellence
Barker Gotelee
Bespoke Word and Excel Combined Course
Excellent, we got through everything that I particularly needed to know about, very well planned and executed tuition
Excellent, we got through everything that I particularly needed to know about, very well planned and executed tuition
Coping with Breast Cancer
Sage Line 50 Accounts
Very good. Worked closely with me so that I gained all the knowledge I needed from the course.
Very good. Worked closely with me so that I gained all the knowledge I needed from the course.
Bethesda Eventide Homes
Access 2003
Ivan (the trainer) showed great ability to deal with a wide range of queries and always did the little bit extra to make sure we learnt all we needed to.
Ivan (the trainer) showed great ability to deal with a wide range of queries and always did the little bit extra to make sure we learnt all we needed to.
British Energy