| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Administration |
| Windows Server 2008 New Features |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Outlook Advanced
Duration 1-2 daysModule 1
Starting the MS Outlook application.
Outlook today
The Outlook Bar
Customising the Outlook Bar
Change the size of the shortcuts
To Create a new group
Deleting and renaming a Group
Resizing the Outlook Bar
The Folder List
Resizing the Folder List
Folder List Options
Adding Shortcuts to the Outlook Bar
Moving Shortcuts
Renaming Shortcuts
Removing Shortcuts
Leaving Outlook
Folders
Creating Folders
Using Folders
Deleting Messages
Retrieving Deleted messages
Emptying Deleted Items
Removing a folder
Removing a shortcut
Voting Buttons
Responding
Copy the results of voting responses
Module 2
Set Sharing permissions for a delegate
Check your public folder permission status
Open another person’s folder
Set sharing permissions for a folder
Remove sharing permissions for a folder
Share your mailbox folder
Open another user’s Mailbox
Set sharing permissions for a public folder
Module 3
Change the view
Switch to another view
Add or remove fields in a view
Create a custom view
Save changes to the current view
Reset a standard view
Delete a custom view
Standard Views
Inbox Views
Calendar Views
Contact Views
Journal Views
Task Views
Notes Views
Module 4
Entering an appointment
To enter an appointment for today
To enter an appointment for a future day
Entering an appointment in a non standard time slot
Appointments that coincide
Appointment reminders
Private appointments
Tentative appointment
Recurring appointments
Entering a recurring appointment
Modifying a recurring appointment
Removing a recurring appointment
Moving appointments
Deleting appointments
Viewing the Calendar
Events
Setting up a meeting
Rescheduling a meeting
Meeting Planner
Cancelling a meeting
Responding to a meeting request
Module 5
Contacts
Finding Contacts
Journal
Editing a contract
All fields
Creating your own fields
Adding tasks to the task list
Editing a task
Creating a category
Assigning a task to a category
Adding a recurring task
Scheduling time for a task
Removing a task
Deleting a task
Module 6
Forms
Types of form
Message form
Post form
Office document form
Built- in-form
Parts of a form
Pages
Controls
Fields
Properties
Actions
Folders
Creating a Message Form
Creating a Post Form
Creating an Office Document Form
Creating a Built- in- Form
Field Chooser
Layout
To copy cells using copy and paste
Moving cells by dragging
To move cells using cut and paste
Resizing columns and rows
To adjust column width
To adjust column width to fit the selection
To adjust row height
To adjust the row height for the best fit
Inserting columns
Inserting rows
Deleting columns and rows
Align
Spacing
Tab Order
Order
Controls
Run ModeP
Excel Intermediate
Very knowledgeable, not stumped by any questions and flexible to diverge
Very knowledgeable, not stumped by any questions and flexible to diverge
Cory Bros
Excel Introduction
Created friendly working atmosphere, very knowledgeable
Created friendly working atmosphere, very knowledgeable
Billericay Dental
Microsoft Office 2007 Upgrade
All round excellence
All round excellence
Barker Gotelee
Bespoke Word and Excel Combined Course
Excellent, we got through everything that I particularly needed to know about, very well planned and executed tuition
Excellent, we got through everything that I particularly needed to know about, very well planned and executed tuition
Coping with Breast Cancer
Sage Line 50 Accounts
Very good. Worked closely with me so that I gained all the knowledge I needed from the course.
Very good. Worked closely with me so that I gained all the knowledge I needed from the course.
Bethesda Eventide Homes
Access 2003
Ivan (the trainer) showed great ability to deal with a wide range of queries and always did the little bit extra to make sure we learnt all we needed to.
Ivan (the trainer) showed great ability to deal with a wide range of queries and always did the little bit extra to make sure we learnt all we needed to.
British Energy







