| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Administration |
| Windows Server 2008 New Features |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Lotus Notes
Duration 1 DayCourse Contents
EMAIL -
Introduction
Logging On
Naming your tabs
Moving Database documents
Starting Lotus Notes Mail
The Working Environment
Customising the Working Environment
User Preferences
Managing your Lotus Notes Password
Sending Messages
Sending Mail
Creating a New Message
Attaching Files
Setting Delivery Options
Protecting the Message from Copying
Confirmation that a Message has beenOpened
Selecting a Letterhead
Reading Messages
Receiving Mail
Controlling how Messages are displayed
Read Mail
Read an Attachment
Deleting Mail
Reply to Sender button
Forwarding Mail
Managing Mail
Managing your Mail Box
Creating Folders
Deleting Folders
Moving Messages to your Folders
Moving Messages to your Folders
Adding Messages to your Folders
Deleting Messages
The “Sent” Folder
Groups
Creating Groups
Editing Groups
Deleting Groups
Mail to a Group
The Out of Office Agent
Delegation Profile
CALENDER -
Introduction
Viewing your Calendar
Viewing a Colleague’s Calendar
Appointments
Scheduling Appointments
Create an Appointment
Creating a Reminder
Creating an Event
Creating an Anniversary
Display and Edit an Appointment
Delete an Appointment
Meetings
Scheduling Meetings
Keeping Track of Meeting Responses
Changing Meeting Details
Deleting a Meeting
Responding to Meeting Invitations
Accepting a Meeting Invitation
Declining a Meeting Invitation
Proposing an Alternative Time/Location
“Penciling in” a Meeting Invitation
Changing your Response to a Meeting Invitation
Removing Meeting Invitations from the Inbox
Printing your Calendar
Excel Intermediate
Very knowledgeable, not stumped by any questions and flexible to diverge
Very knowledgeable, not stumped by any questions and flexible to diverge
Cory Bros
Excel Introduction
Created friendly working atmosphere, very knowledgeable
Created friendly working atmosphere, very knowledgeable
Billericay Dental
Microsoft Office 2007 Upgrade
All round excellence
All round excellence
Barker Gotelee
Bespoke Word and Excel Combined Course
Excellent, we got through everything that I particularly needed to know about, very well planned and executed tuition
Excellent, we got through everything that I particularly needed to know about, very well planned and executed tuition
Coping with Breast Cancer
Sage Line 50 Accounts
Very good. Worked closely with me so that I gained all the knowledge I needed from the course.
Very good. Worked closely with me so that I gained all the knowledge I needed from the course.
Bethesda Eventide Homes
Access 2003
Ivan (the trainer) showed great ability to deal with a wide range of queries and always did the little bit extra to make sure we learnt all we needed to.
Ivan (the trainer) showed great ability to deal with a wide range of queries and always did the little bit extra to make sure we learnt all we needed to.
British Energy