Exchange 2000/2003 Administration

Duration 3 days

Course Content

This 3-day training course covers the essential points required to administer a small-medium size Exchange 2000 or Exchange 2003 mail system. Delegates will learn how to perform the day-to-day tasks required and will also be given insights into the major features that a backup plan should contain.

Coverage is also given on the administrative aspects of Outlook and Outlook Express

Note This course focuses on the day to day management of Exchange 2000 and Exchange 2003 and does not cover implementation or configuration. These areas are covered in a separate, 2 day, supplementary course.

Who should attend?

New e-mail administrators
IT support staff who wish to upgrade their knowledge from Exchange 5.5
IT Managers who wish to gain a technical insight into the benefits, and issues, surrounding Exchange 2000 and Exchange 2003
People considering upgrading to Exchange 2000 or Exchange 2003
Exchange planners who wish to start preparing for Exchange 2003

Contents Content

Brief overview: major components of an Exchange system
Stores/queues/engine
Clients
Common protocols

The role of an Exchange Administrator
Users
Archiving
Database maintenance

Administration tools
Exchange system manager
Active directory users and computers
Off server management

Account management
Creating mailboxes
Moving
Troubleshooting

Queue management & Troubleshooting
Common queue types
What does the interface mean?
Automatic monitoring

Clients Outlook/Outlook express
Basics of interface/management
PST’s

Creating a restore strategy

Instructional Method

Lecture/Lab consisting of a mixture of interactive lectures and hands-on formal Labs to provide practical techniques, coupled with Planning Exercises to emphasise design objectives. Delegates are encouraged to ask questions and challenge assumptions as part of the learning process. Delegates will work in pairs and explore a topic “from the keyboard” as the class progresses. Each day will usually commence with a short test which acts as a review of the previous days work.

Delegates will work in pairs to complete practical objectives; each pair will have the exclusive use of at least three PCs as well as being connected into the wider classroom network.

The course will be aimed at real-world skills directly relevant to the delegates work environment. Some theory is inescapable however this will be minimised as much as possible.

Pre-requisites

Little or no knowledge of Exchange or how e-mail servers work is assumed, however a familiarity with Active directory based networks would be beneficial.

While not mandatory, knowledge of the following topics will allow delegates to gain fully from this course:

An understanding of PC hardware e.g. Disks, memory, Adapter cards etc
An understanding of how PCs communicate on a network
A basic familiarity with the principles of User account management in Active Directory

This course is followed by -

Windows 200x Desktop & Server
A 5-day classroom based course equivalent to the Microsoft course. Covers the major areas of building and supporting Windows 2000, Windows 2003 and Windows XP systems on commercial networks

Windows XP Desktop Essentials
A 5-day classroom based course equivalent to the Microsoft course. Covers the implementation, configuration and troubleshooting of Windows XP in a network environment.
(This course also covers Windows 2000 Professional)

Advanced Exchange
A 2-day hands-on seminar covering the installation, upgrading, and configuration of Exchange 200x

Windows Server 2008 New Features
Well run course, flexible, informal presentation style - good.

SCDC

Transact SQL
Fit for purpose. Enjoyed Course Fully

Call Connection

MCDST
Friendly, informative and tailored to content and ability of delegates

Circle Anglia