Coaching and Mentoring to Enhance Performance

Duration 2 days

Coaching someone in order to improve their performance (ie behaviour) is a mixture of appraisals and counselling. If appraisals were done more frequently and less formally than they usually are, they would be synonymous with coaching.

On the job coaching aims to help people to learn from experience in a low-key routine way. Coaching usually occurs when someone has made a mistake or not performed to the required standard. This is helpful because learning from mistakes cannot be taken for granted especially as people frequently don’t even recognise a mistake as a mistake. However, coaching is just as fruitful after someone has succeeded in doing something well. People often don’t understand why things went well and are therefore not in a position to repeat the success.

Coaching is the process that helps people to review, conclude and plan so that they make fewer mistakes and have more successes.

Course Content

Appropriate coaching situations
Defining performance goals
Effectively giving ideas and information
Listening skills
Building rapport and trust
Confidence building
Overcoming misunderstandings and trust (communication)
Giving constructive feedback
Giving criticism
Understanding motivation and motivating individuals
The learning steps
Measuring progress
Gaining and encouraging commitment
Ensuring task understanding and monitoring progress
Delegating tasks
Proving support
Intervening skilfully
Developing observation skills
Helping people solve their own problems
Getting people to trust their own judgement
Letting people act without supervision
Setting Action Plans

Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended

Permastore

Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there

Colchester Borough Council