| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Administration |
| Windows Server 2008 New Features |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Embracing Change
Duration 2 daysOrganisations change. Some more than others. 84% of all companies in the US have been through at least one major transformation in the last decade. 75% fail to implement their plans successfully. The most important and critical factor – You!
This course is designed to help delegates facing change to manage their path to success. The stages of change and pitfalls at each stage will be discussed. The Change Curve, which discusses the emotional transition before embracing change will be examined. Delegates will be able to identify where they are on the curve, and how to clear their path towards embracing change. Clarifying the reality of the current situation will provide the foundation for planning a way forward.
The Myers-Briggs® Personality Profiling is optional and can be very beneficial in helping delegates understand their own reactions to change. It helps delegates understand themselves and other members of the team better and enhance communication and productivity.
Course content
Your role in “The Eight Steps” of Change
Creating A Sense of Urgency
Forming A Guiding Coalition
Creating A Vision
Communication the Vision
Empowering Others
Creating Short-Terms Win
Consolidating Change
Institutionalising New Approaches
Avoiding the Errors And Pitfalls Associated with Change
Your Personality and Change – Yours Myers-Briggs® Type
Understanding the emotional cycle of change – Developing and implementing your strategies to manage through The Change Curve
Exploring key resistors in self and other
Removing barriers
Pivoting from reality
Unleashing hidden potential
Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended
Excellent – the most useful and relevant course I’ve ever attended
Permastore
Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there
Very interesting and I saw things in myself that I didn't know were there
Colchester Borough Council







