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Achieving Assertive Leadership
Duration 1 dayNo one listens to you just because you are a manager! It can be so frustrating and that frustration can lead to aggressive responses – or just giving up!
This course gives managers an understanding of the differences in Assertiveness, Aggression and Passive responses and how to consciously use the right response in the right situations.
Delegates will learn how to build their own confidence and be more comfortable in their role of authority.
They will have the opportunity to build confidence in the team and improve interpersonal relationships.
They will also be taught effective ways of managing conflict and how to reduce stress and frustration levels and improve collaborative decision making and problem solving.
Course Content
Behaviour and Attitude
The Behaviour/Attitude Cycle
Recognising the effects of behaviour
Being Assertive – Not Aggressive
Assertive Management – Delegating and Correcting Performance
Communication skills - questioning, listening, tonality, inflection
Assertive Body Language
Managing Senior Managers Assertively
Turning Around Difficult Situations and People
Saying No!
Learn how to negotiate WIN WIN solutions
Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended
Excellent – the most useful and relevant course I’ve ever attended
Permastore
Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there
Very interesting and I saw things in myself that I didn't know were there
Colchester Borough Council