| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Essential Skills of Project Management |
| Facilitating Effective Meetings |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Installation & Management |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Projecting a Positive Image |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Word Introduction 2000/XP/2003
Duration 1 dayDesigned for
Those who have little or no previous knowledge of using a computerised word processing software program and are intending to use Microsoft Word in order to produce documents
Pre-requisites
Delegates should have used a mouse and have a working knowledge of Microsoft Windows
A pre-course questionnaire is available for delegates to confirm their existing knowledge before attending this programme
Course Aims
This course will provide delegates with the skills required in order to produce, edit, print and enhance appearance of documents. Delegates will learn quick ‘tips and tricks’ and also practice the use of key features and their benefits in different situations. By the end of the course, delegates will also be aware of the intricacies of when, and how to use tabs and/or indents which are commonly the most confusing aspect of getting to grips with Word in the initial stages
Course content
The Word Environment
The Office Assistant
Moving around a document using a mouse or keyboard
Enhancing Text
Inserting/deleting Page Breaks
Opening/Saving/Closing Documents
Different Views
Selecting Text with the Mouse or Keyboard
Formatting Characters and Paragraphs
Animated Text
Using Format Painter
Deleting/Inserting Text
Undo and Redo
Changing Case
Text Alignment
Line Spacing
Borders
Tabs including Leaders
Inserting Symbols
Using the Highlighter
Automatic Numbering and Bullets
Spelling/Thesaurus/Grammar Checking
Cut/copy/paste
Zoom Magnification
Inserting Automatic Dates
Headers and Footers
Automatic Page Numbering
Page Setup Options including changing Margins and Orientation
Printing Options
Tips & Tricks
Creating different Headers/Footers within a document
Qualificationsfor team leaders
and first line
managers
ILM Endorsement refers to bespoke programmes that have some form of assessment and are approved as ILM Endorsed Awards. Call or contact Adapt to discuss your specific requirements
Looking for a bespoke programme which has been approved by ILM but doesn’t have an assessment process? Choose Adapt to design a programme for an ILM Development Award
What they said about ...
ILM Level 3 Award in First Line Management
Jane is an excellent trainer and explained everything very clearly, excellent course with content well explained
The trainer answered all my questions superbly, very comprehensive on the detail of the course
Very knowledgeable and helpful and understanding and re explaining
Very good course which has taught me how to talk and deal with my team
Kept interesting and fresh throughout. Easy to stay attentive
ILM Level 3 Award in First Line Management
Jane is an excellent trainer and explained everything very clearly, excellent course with content well explained
The trainer answered all my questions superbly, very comprehensive on the detail of the course
Very knowledgeable and helpful and understanding and re explaining
Very good course which has taught me how to talk and deal with my team
Kept interesting and fresh throughout. Easy to stay attentive







