| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Essential Skills of Project Management |
| Facilitating Effective Meetings |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
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| VBA |
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| Word |
| A+ |
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| Configuring Windows Server 2008 Active Directory |
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| Microsoft Exchange Server 2010 |
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| SQL 2005 |
| SQL 2008 |
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| Windows 7 |
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| ITIL® Foundation V3 |
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| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Projecting a Positive Image |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Word Intermediate 2010
Duration 1 dayDesigned for
Users wishing to extend their knowledge of the features and functions available within this program
Pre-requisites
Delegates should have attended the Introductory course or have gained similar knowledge and experience in the workplace
A pre-course questionnaire is available for delegates to confirm their existing knowledge before attending this programme
Course Aims
By the end of this course, delegates will be able to utilise many of the additional features of Word in order to create complex documents using the quickest, smartest methods
Course Content
Section Breaks
Headers and Footers in different sections
Search
Replace
Quick Parts
AutoCorrect
Creating and Using Themes
Creating and Using Styles
Outlining
Multilevel List Numbering
Creating Drop Caps
Newspaper Columns
Watermarks
Tables including using Tabs in Tables, Calculating and Sorting
Using Fields including ‘Filling’
Creating and Using Templates and Wizards
Qualificationsfor team leaders
and first line
managers
ILM Endorsement refers to bespoke programmes that have some form of assessment and are approved as ILM Endorsed Awards. Call or contact Adapt to discuss your specific requirements
Looking for a bespoke programme which has been approved by ILM but doesn’t have an assessment process? Choose Adapt to design a programme for an ILM Development Award
What they said about ...
ILM Level 3 Award in First Line Management
Jane is an excellent trainer and explained everything very clearly, excellent course with content well explained
The trainer answered all my questions superbly, very comprehensive on the detail of the course
Very knowledgeable and helpful and understanding and re explaining
Very good course which has taught me how to talk and deal with my team
Kept interesting and fresh throughout. Easy to stay attentive
ILM Level 3 Award in First Line Management
Jane is an excellent trainer and explained everything very clearly, excellent course with content well explained
The trainer answered all my questions superbly, very comprehensive on the detail of the course
Very knowledgeable and helpful and understanding and re explaining
Very good course which has taught me how to talk and deal with my team
Kept interesting and fresh throughout. Easy to stay attentive







