Windows Desktop Support Skills

Duration 5 days

The Windows 7 Desktop Support course is a 5-day event aimed at support personal who will be involved with installing, administering and supporting Windows 7 as a network Operating System within a Domain environment. Focusing on the most important elements of this new Operating System for the support professional the course is structured to provide a large amount of practical activity.

The course covers the following topics –

Installing Windows 7
Deploying Windows 7
Controlling & Managing the desktop
Account management & access control
The 7 boot process
Windows 7 networking features
Remote Access – client connections
Mobile computing 
Disks, Partitions & File Systems
Troubleshooting techniques

Instructional Method

A mixture of interactive lectures and hands on exercises. Each delegate will be provided with a computer on which they will install Windows 7 and then network and configure the product. Each day will commence with a combined quiz and review.

Who Should Attend?

Support Staff
Help-desk Staff
Field Engineers
Configuration Engineers
Technical Management
Network Designers

Significant Omissions:

The following topics are not covered in the course –

PC Networking
TCP/IP
Internet components & connectivity

Delegates will need a working knowledge of the topics to gain the maximum benefit from the course.

Note

The amount of time devoted to specific modules will vary depending on the delegate’s e7erience and requirements.

If time permits, extra topics may be covered at the delegates’ request and the instructor’s discretion.

Major Labs, Interactives and Exercises are shown for guidance only; the instructor will vary the mix depending on the learning styles and requirements of the Class. There is a high level of ‘hands on’ in every module even those with no formal exercises labelled.

Course Content

Introduction

Installing Windows 7
Windows basics
Installation issues and the basic installation
Upgrading
Dual booting
Transferring User settings

Lab: Planning for 7
Interactive: Raw install

Deploying Windows 7
Distribution folders
Slipstreaming
Deployment methods
Setup Manager Wizard
RIS

Interactive: Using Setup Manager
Lab: Performing an unattended installation

Controlling & managing the desktop
Introduction to the User Interface
User Profiles
Compatibility Mode
Remote Assistance
Incremental Security Templates
Server Administration

Lab: Securing 7
Lab: Running Sidekick 95
Lab: Remote assistance

Account management & access control
Workgroup features
Creating local users & groups
Joining domains
Share level security
NTFS security

Lab/Interactive: Configuring domain membership

The 7 boot process
Repairing desktops by Ghost
Automated System Recovery
The boot process
Safe Mode
The Recovery Console
Last Known Good
Startup & recovery settings
Windows report tool
Emergency start-up disk
Creating primary partitions causes boot failure

Interactive: Trouble shooting boot failures

Windows 7 networking features
Major network features
Network Bridge
TCP/IP enhancements
Internet Connection Sharing
Internet Connection Firewall

Lab: Sharing an internet connection

Remote Access
How RAS works
RAS components
VPNs
RAS client components
RAS interface
Co-existing with FAX

Mobile computing
Mobile computer hardware
Power management schemes
Encrypted File system
Offline files

Disks, Partitions & File Systems
Disk types supported by 7
Partition types supported by 7
File systems supported by 7
Disk management utilities
Disk Quotas
Encryption
Compression

Lab: Managing disks

Troubleshooting Techniques
Resilience tools
Management tools
Drivers
Automated System Recovery
System Restore
Additional Reading: Hardware Troubleshooting

Lab: Creating & Using a system restore point
Lab: Performing a repair