| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Essential Skills of Project Management |
| Facilitating Effective Meetings |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Installation & Management |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Projecting a Positive Image |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Upgrading to Office 2007
Windows
Windows explorer
Using the search box
Control panel
Overview of the new combined Word, Excel and Outlook features
Using and customising the quick Access toolbar
The Ribbon (New Versions of Menus and Toolbars)
Understanding new file formats in 2007 applications
Formatting data
Using the live Preview and galleries
Page Layout
View Menu and changing the zoom level
Printing
Office themes and Excel styles
Converting files between versions
Tips for keyboard shortcuts
Online help for Office 2007
Using everyday features of Outlook
Qualificationsfor team leaders
and first line
managers
ILM Endorsement refers to bespoke programmes that have some form of assessment and are approved as ILM Endorsed Awards. Call or contact Adapt to discuss your specific requirements
Looking for a bespoke programme which has been approved by ILM but doesn’t have an assessment process? Choose Adapt to design a programme for an ILM Development Award
What they said about ...
ILM Level 3 Award in First Line Management
Jane is an excellent trainer and explained everything very clearly, excellent course with content well explained
The trainer answered all my questions superbly, very comprehensive on the detail of the course
Very knowledgeable and helpful and understanding and re explaining
Very good course which has taught me how to talk and deal with my team
Kept interesting and fresh throughout. Easy to stay attentive
ILM Level 3 Award in First Line Management
Jane is an excellent trainer and explained everything very clearly, excellent course with content well explained
The trainer answered all my questions superbly, very comprehensive on the detail of the course
Very knowledgeable and helpful and understanding and re explaining
Very good course which has taught me how to talk and deal with my team
Kept interesting and fresh throughout. Easy to stay attentive