| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Essential Skills of Project Management |
| Facilitating Effective Meetings |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Installation & Management |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Projecting a Positive Image |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
The Executive Secretary
Duration 1 day
This one day course aims to enable executive secretaries and personal assistants to review their roles and examine ways in which they can enhance their own personal development.
Course Objectives:
- To identify the key characteristics of the successful executive secretary.
- To develop communication skills.
- To enhance skills in the use of initiative and individual discretion.
- To develop expertise in the management of priorities.
Optional Extra Day
Effective Presentation Skills
Interviewing Skills
Course Content
The Role of the Executive Secretary
Your function within the organisation
Organisational and managerial demands
Authority and discretion
Managing Priorities
Managing Time
Scheduling and prioritising workloads
Balancing conflicting needs
Acting as a Communication Link
Drafting correspondence
Dealing with people on the telephone
Handling unexpected or unwanted visitors
Meeting Clients
Developing Initiative
Building the manager/secretary team
Agreeing parameters of delegation
Taking Decisions
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation
Very Knoweldgeable. Brought group out of their shell.
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.