The Effective Receptionist

Duration 1 day

The value of client relationships has never been more important and loyal customers have an enormous lifetime value often underestimated.

Customers who are handled professionally will call again and will become some of your most loyal clients.

At the end of the course, participants will:

- Recognise the importance of the receptionist's role as ambassador for their organisation
- Become more confident in their role and therefore better able to provide effective support
- Be able to deal with customers effectively both on the telephone and face-to-face
- Gain time management skills and be able to prioritise work effectively

Course Content

The receptionist's role
Creating a professional image
Telephone techniques
Effective communications in the workplace
Administrative skills and time management

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust