The Essential Tools of Management

Duration 2 days

Supervisors, Team Leaders and First Line Managers are the critical foundation for the successful operation of most businesses. This course has been designed to refresh their skills of your managers for leading the performance of themselves and others.

The training will clarify the responsibilities of the role of a manager and leader and successful techniques for building and motivating a team will be introduced. Delegates will learn styles of management and when and how to use them and structures for delegating and correcting employee performance will be identified and practiced.

The course will review critical communication skills and discuss their application in daily management tasks. Interviewing and selecting staff and setting objectives for performance monitoring and evaluation will be reviewed.

This highly interactive and practical course will include case studies, exercises and discussions about the daily supervisory challenges of the delegates.

Course Content

Dynamic Leadership and the Supervisors Toolbox
Leadership vs Management
Your role in the organisation
Managing up and down
Leadership styles and when to use them
What motivates you and your staff
What makes the best team

Personal Skills for Successful Supervisors
Learning through listening
The power of questions
Effective meetings
Barriers to communication
Solving problems and making decisions
Organising time
Assertiveness

The Daily Tasks
Delegating effectively
Positively correcting performance
Handling discipline when necessary
Setting objectives and performance management
Interviewing and Selecting Staff
Personal Action Planning for Self Development

Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended

Permastore

Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there

Colchester Borough Council