| Appraisal Skills |
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| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
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| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
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| Outlook Introduction |
| PC Awareness - Level 1 |
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| VBA |
| Visio Advanced |
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| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
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| Introduction to PC Technology |
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| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
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| ITIL® Foundation V3 |
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| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Less Stress, More Stress-Free
Duration 1 dayStress has become something of a silent epidemic within the workplace over the past few years. Each year over 180 million working days are lost. The cost of this to industry has been put at £7 billion.
It is time to take a pro-active approach, one in which employee’s accept responsibility for their own health and learn to recognise the symptoms of negative or excessive stress, as well as the positive side of stress. After all the only non-stressed person is a dead one!
This workshop uses exercises and charts to build up your own personal stress profile, to find where your strengths and weaknesses lie, and show how you respond to different kinds of stress – what you find stimulating and what is a challenge.
Delegates will also learn what stress really is, whether or not they are prone to stress, how to deal with other people, and ways in which to change their lifestyle.
At the end of this workshop delegates will be able to take action to improve the quality of stress in their lives, learn to react positively to stressful situations and find the energy to handle the many demands of modern life.
Course content
What is stress?
Exploring perceptions
Defining stress
Responses to pressure
How do you react under pressure?
The fight or flight syndrome
Achieving the right balance
Are you stress prone?
Life events
Your personality type
Messages from the past
“Shoulds” and “oughts”
Messages for the future
Dealing with people
Ways of behaving
Being aggressive
Being manipulative
Being passive
Being assertive
Saying “No”
Handling criticism
Managing anger
Changing your lifestyle
Making best use of your time
Are you a couch potato
Dealing with personal tension
Comfort eating
Balance and stability
Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended
Excellent – the most useful and relevant course I’ve ever attended
Permastore
Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there
Very interesting and I saw things in myself that I didn't know were there
Colchester Borough Council







