| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Essential Skills of Project Management |
| Facilitating Effective Meetings |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
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| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
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| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Installation & Management |
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| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
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| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Projecting a Positive Image |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Requirements for Electrical Installations 1-day
Duration 1 day (plus on line assessment)This qualification aims to brief and assess candidates on the changes since the 16th edition. It will focus on the main additions and alterations from the 16th edition that have been incorporated in the 2008 17th edition.
Pre-requisites:
Candidates must have achieved one of the following qualifications to be allowed to enter this qualification.
C&G Level 3 Certificate in the Requirements for Electrical Installations BS 7671: June 2001 (2381),
C&G Level 3 Certificate in Electro technical Technology Installation (Building and Structures) (2330-07), C&G Level 3 Certificate in Electro technical Technology (Electrical Maintenance) (2330-08),
C&G Level 3 Certificate in Electrical Installation Part Two (2360)
Aims of the course:
To meet the needs of experienced candidates, who work in the Building Services Engineering sector, such as Electricians, and who need to be able to demonstrate knowledge of the IEE 17th Edition Wiring Regulations.
To update candidates with additions and changes to BS 7671 since the last edition
Course Objectives:
On successful completion of this course, the delegate will be able to demonstrate an understanding and be conversant with the format, content and application of the Requirements for Electrical Installations BS 7671: 2008 (17th edition).
Achievement of the course objectives will be verified by theoretical assessment.
Certification:
On successful completion all delegates will be issued a City & Guilds 2382-20 Certificate
Telesales for Success
Very good, really nice to have someone as positive as Tracey.
Very good, really nice to have someone as positive as Tracey.
Mabey Hire Services
Sales Skills and Strategy
The course was perfectly tailored to my needs and perfectly delivered. Very small group also helped. Thank you
The course was perfectly tailored to my needs and perfectly delivered. Very small group also helped. Thank you
PPG Industries