| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Administration |
| Windows Server 2008 New Features |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Recruitment and Selection
Duration 1-dayThis course is designed to give practical guidelines and skills training in the necessary preparation and approach required to achieve successful outcomes in the recruitment and selection process.
Delegates will give consideration to the interview environment, mental and practical preparation, dress sense, body language using ice breaker questions and the ideal characteristics of a good interview.
Role-play situations will be employed during training for effective reinforcement of topics covered.
Course Content
Writing the Job Specification
The Purpose of the Interview
How to set interview objectives
Planning and Preparation
CV Screening
Using the CV as a Discussion Document
Controlling the Interview through Questioning
Employment Legislation
Questions you can and can’t ask potential employees
The Interview structure
Promoting your Company
Fact Finding
Communication Skills during the Interview
Verbal and Non-verbal communication
Selling your vacancy to Potential Candidates
Ensuring your employees really want to be part of your vision
Summarising and agreeing the next stage with the candidate
Employment Contracts
Concluding the interview in a positive way
Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended
Excellent – the most useful and relevant course I’ve ever attended
Permastore
Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there
Very interesting and I saw things in myself that I didn't know were there
Colchester Borough Council







