Problem Solving & Decision Making

Duration 1 day

This course is intended for people who need to gain an understanding of the skills and techniques required to identify and resolve problems, generate effective solutions and gain the commitment of their colleagues.

Particular attention is paid to difficulties in problem solving, creative thinking and developing a range of solutions, and continually remembering to keep an open mind. This will link into communication skills and working with others, especially when implementing solutions.

The course is formal, covering methodology such as cost benefit analysis and the rational model whilst also exploring brainstorming, freewheeling and cross fertilisation.

Differentials, common denominators, probability and time factors along with feasibility will be introduced and explained through exercises and examples.

Course Content

Defining Objectives
Difficulties in Solving Problems
The 4-step approach
Creative Thinking techniques
Keeping an Open Mind
Cost Benefit Analysis
Ratio Trend Analysis
Risk Analysis
Suspending judgement
Involving others
Brainstorming
Considering short term vs. long term outcomes
Screening your Options
Effective communication

Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended

Permastore

Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there

Colchester Borough Council