Positive Performance Management

Duration 3 days

Performance management techniques are a vital part of any management toolkit. This programme develops skills that managers and leaders require in managing the performance of their staff. Throughout the programme, participants will be given exercises to help them apply what they have learnt.

At the end of the programme, managers and leaders will know how to they can influence the attitudes and behaviour of their staff in driving the organisation forward.

Course Content

The programme will include the content below but might not necessarily be delivered in the order in which it appears.

Planning
The Manager and Leader’s role in managing performance
   - The performance over time model
Learning styles
Setting standards and expectations
Setting individual and team targets and objectives

Organising
Effective Communication
   - Listening Skills
   - Questioning skills
   - Transactional Analysis
   - Giving feedback
Delegation

Leading/Directing
Motivation on a day-to-day basis
Individual and team recognition and reward
Dealing with conflict

Controlling
Measuring and monitoring performance
Managing poor performance
Coaching to improve performance
Managing time pressures and workloads

Evaluation, Review and Assessment

Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended

Permastore

Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there

Colchester Borough Council