Persuasive Selling - Developing Techniques to Win Business

Duration 1 day

Telesales personnel are responsible for selling services and products over the phone; and selling on the telephone is one skill area in which you never stop learning.

Virtually everybody in sales sells over the phone at least some of the time, so we must constantly evaluate our telephone sales techniques. Telesales can supplement, enhance and sometimes replace other means of marketing and selling, and can have a dramatic impact on increasing your bottom line if performed efficiently and correctly. This course has been developed to enhance delegate’s communication, persuasion and negotiation skills so that every sales call and potential prospect is maximised for success.

If you are looking to improve the sales techniques of your people, then this is the course that you are looking for. The trainer’s extensive experience in sales training will ensure that your people will learn how to recognise buying signals, understand the customer transition, how to deal with objections, but most importantly will learn how and when to ask for the business.

Course Content

Understanding why people buy
The customer transition
Your best voice
Listening skills
Handling objections
The steps to a sale
Recognising Buying Signals
Closing techniques

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust