| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Essential Skills of Project Management |
| Facilitating Effective Meetings |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Installation & Management |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Projecting a Positive Image |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Novice Forklift Truck Operators Course
Duration 5 daysThis 5-day course provides the candidate with the basic knowledge and practical skills involved in operating the Industrial Counterbalance Forklift.
Course Content
Provision and Use of Work Equipment Regulations
Lifting Operations and Lifting Equipment Regulations
Health and Safety at Work Act 1974
Other current relevant regulations
Introduction to machine
Pre - shift inspections
Controls and instruments
Components and main types of lift trucks
Re - fuelling systems
Coolant, fuel and lubrication systems
Emergency controls
Driving on / off ramps
Operators safety code
Handling loaded / unloaded pallets and difficult shaped loads
Certification: RTITB Certificate
Telesales for Success
Very good, really nice to have someone as positive as Tracey.
Very good, really nice to have someone as positive as Tracey.
Mabey Hire Services
Sales Skills and Strategy
The course was perfectly tailored to my needs and perfectly delivered. Very small group also helped. Thank you
The course was perfectly tailored to my needs and perfectly delivered. Very small group also helped. Thank you
PPG Industries