Managing the Anger Habit

Duration 1 day

Many managers benefit from a look at themselves and the nature of anger. They can learn to turn around their behaviour and handle situations and themselves differently. But some want to make a real difference quickly, because they see the cost of their anger in their relationships or career.

This course is designed to give a programme that changes behaviour and habits over the course of a month. The real results are obvious to delegates and those with whom they work.

This two day course is designed to ensure the Anger Habit of mangers is changed. It requires attendees to collect examples of their anger for one week prior to attending the course. These examples are used as working scenarios during the 1st day of the course. In the intervening two weeks they will be given a schedule of techniques to try daily, and will be asked to record their progress. These experiences will be used in the second day of the course. Pre and post course reading is required.

This course is highly interactive and taught by a management professional with 27 years experience, who herself turned around a problem with anger in management.

Course Content

Day 1

The Nature of Anger
The Shoulds
Mind Reading
Collecting Straws
Who is Right
The Secondary Gain

Dissecting My Anger
Experience analysis
Anger scenarios

The cost of Anger
Who is the victim
Professional Costs
Personal Costs

Avoiding Anger
Identifying Triggers
Rating your Triggers
Create a Trigger Card
Using the Card

Coping Mechanisms
Dissolving Anger
Relaxation
Cognitive Restructuring
Problem Solving
Better Communication
Using Humour
Changing Your Environment

The two week plan
Daily Activities
Keeping a Record

Day 2

Review and Assignment Analysis
Anger Scenarios
What would Happen
Types of Behaviour

Visions of Success
Achieving Outcomes
Benefits of Results

Role Playing and Skill Enhancement

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust