MCDST: Microsoft Certified Desktop Support Technician

Duration 5 days

Overview
The aim of the MCDST programme is to provide the necessary knowledge and skills to assist a candidate achieve this qualification.

Candidates will perform a mixture of guided self-study, hands-on experimentation, theory, and exam practice.
Candidates are supported inside and outside of the classroom by means of custom written study guides and an e-mail mentoring service.

Workshop
A five day classroom based workshop where candidates will learn exam topics in a hands-on environment.
Each Candidate will have their own test computer which will be part of a fully configured network mimicking a typical commercial Microsoft based LAN.

Candidates will install and configure Windows XP into a domain, will install Microsoft Office 2003 onto their computers, and finally investigate the management, troubleshooting and configuration of both areas.

Pre-requisites
Delegates require basic familiarity with a Microsoft Network, with 6 months experience working on Windows networks.
Delegates should have a working knowledge of:

How to set up TCP/IP
Basic IP configuration (e.g. have used “IPCONFIG” and “PING”)
The Windows XP interface and navigation ( eg how to open “Control Panel” and how to use a mouse)
The basics of network log-on

Delegates will learn how to:

Configure Microsoft Office applications and resolve usability issues
Customise applications by configuring OS settings
Set up and support Microsoft Outlook, Microsoft Outlook Express, and Microsoft Internet Explorer
Troubleshoot applications with connectivity issues and resolve end-user questions
Manage security permissions and settings, apply updates
Perform and troubleshoot an installation or upgrade
Troubleshoot access to files, folders, and print devices
Configure and troubleshoot hardware devices, including storage, display, and I/O devices
Troubleshoot the desktop and user environment
Configure user and group accounts, and troubleshoot local security settings
Troubleshoot local and remote network connectivity
Optimise system performance

Workshop topics will include:

MCDST Supporting Users & Troubleshooting Desktop Applications on a Windows XP -

Introduction to desktop support
Resolving a service call
Troubleshooting the operating system
Outlook & Outlook Express
Supporting Internet Explorer
Installing office applications
Troubleshooting office applications
Security
Protecting the computer
Resolving issues with locally attached devices

MCDST Supporting Users & Troubleshooting a Windows XP Operating System

Introduction
Installing Windows XP
Supporting local users & groups
Supporting the windows desktop
Supporting Windows XP file & folder access
Installing hardware
Supporting display devices
Managing local & network printers
Network connectivity
Internet Explorer
System performance

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Well run course, flexible, informal presentation style - good.

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Fit for purpose. Enjoyed Course Fully

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Friendly, informative and tailored to content and ability of delegates

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