| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Administration |
| Windows Server 2008 New Features |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Introduction to PC Technology
Duration 3 daysIn a Nutshell
The “Introduction to PC Technology” course is a three day event aimed at entry level support personal who wish to become aquatinted with the fundamentals of PC hardware and PC networking. The course covers the following main areas:
Basic PC Hardware (eg Disks, Memory, Motherboards etc)
An introduction to PC operating Systems
An introduction to Local Area Networks (with an emphasis on the common hardware eg Hubs, switches & routers)
Instructional Method
A mixture of interactive lectures and hands -on formal Labs, Planning Exercises to emphasise design objectives. Each student will be provided with a computer which they will strip and rebuild as part of the course. Delegates will install a Microsoft desktop Operating System which they will then configure.
Who Should Attend?
The course is suitable for those wishing to get a grounding in the essential subjects in Technical Support. Typically -
Support Staff
Help-desk Staff
Network Administrators who wish to appreciate the hardware
Technical Managers who will be making network purchasing decisions
Persons contemplating changing careers into IT
Significant Omissions
This course is an entry level technical course. It assumes a familiarity with PCs but no real technical knowledge is required from delegates. Topics are taught to an introductory level only.
Schedule
Note: The amount of time devoted to specific modules will vary depending on the delegates' experience and requirements.
If time permits, extra topics may be covered at the delegates’ request and the Instructor’s discretion Major Labs, Interactives, and Exercises are shown for guidance only, the Instructor will vary the mix depending on the learning styles and requirements of the Class. There is a high level of “hands on” in every module even those with no formal exercises labelled
Introduction
Fitness for use & liability statements
Contents
About this course
Terminology
Useful Sites
PC Concepts
What is a PC?
Hardware and Software
Booting
Terminology
Common terms
Safe working practice
Dangers to you
Dangers to the PC
Inside the box
Before starting
Exploring the system unit
- Disks
- CDs
- CPUs
- Memory
- Motherboards
- PSUs
- Adapter cards
Lab: Strip examine & reassemble the system box
PC boot process
What is the boot process?
Basic hardware check
The search for an Operating System
Lab: Investigating C-MOS Setup
Introduction to Operating Systems
What is an Operating System?
API libraries
Virtual Memory & Page Files
Multitasking
The Windows family
Installation process
Planning an installation
Managing hard disks
Simple troubleshooting
Lab: Install a Microsoft desktop Operating system
Interactive: Investigate the built in trouble-shooting tools
LAN concepts
What is a LAN?
What is a Network?
Major products
The physical LAN
Terminology
Standard topologies
Media
How communication occurs
Lab: troubleshooting patch cables
Logical LANs
Protocols
Network roles
LAN connectivity
Connecting the LAN
Hubs
Switches
Routers
Extending LANs
Interactive: Building a switched network
WAN overview
What is a WAN?
Types of network
The Internet
Virtual Private Networks (VPNs)
Exercise: designing a network
Windows Server 2008 New Features
Well run course, flexible, informal presentation style - good.
Well run course, flexible, informal presentation style - good.
SCDC
Transact SQL
Fit for purpose. Enjoyed Course Fully
Fit for purpose. Enjoyed Course Fully
Call Connection
MCDST
Friendly, informative and tailored to content and ability of delegates
Friendly, informative and tailored to content and ability of delegates
Circle Anglia