Improving One’s Self Confidence

Duration 1 day

This one-day course has been designed for people who wish to improve their business image and to increase their personal effectiveness and to develop a confident and positive image for themselves and their organisation.

Key Results

- Build on positive self-belief and recognise negative messages
- Identify the communication skills necessary to create a good first impression and for building relationships with others
- Develop a confident manner and approach
- Identify and set standards for creating the right image with internal and external customers

Course Content

Using Verbal and Non-Verbal Communication
Creating a Positive Impression
Face to Face
On the Telephone
A Positive Physical Image
A Positive Vocal Image
Dressing for Success
Personal Style
Assertive Behaviour
Saying “No”
Giving and Receiving Praise
Handling Criticism
Influencing Skills

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust