| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Administration |
| Windows Server 2008 New Features |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
ITIL® Foundation V3
Duration 3 daysThis 3-day course provides delegates with an introduction to ITIL® v3 and has been designed to provide an understanding of the key concepts, terminology and values of a process-driven approach for IT.
The course is tutor-led by a certified/accredited ITIL® instructor who will use his unique training style, incorporating exercises, mock exams and discussions to engage delegates with the material.
Delegates undertaking the certification course will take the ITIL® v3 multiple choice examination on the final day.
Who should attend?
This course will benefit anyone who requires an understanding of ITIL® v3 and how it may be used to maintain and improve quality IT management. Such individuals who will benefit can comprise of but not limited to:
IT Service Providers
Key Business Managers, Executives and Directors
Business Owners
Process and Service Owners
Contractors
Course Content
Incorporating the associated processes functions, roles and models, this course will cover the following topics:
- The principles of Service Management as a practice
- Understanding the Service Lifecycle
- The 5 primary lifecycle phases
- Strategy
- Design
- Transition
- Operation
- Continual Service Improvement
The Foundation level course requires approximately 15-hours of classroom based instruction including examination preparation.
The exam is 1-hour in duration based on 40 multiple choice-questions and is a supervised, closed book examination. The pass mark is 65% or 26/40.
The module credit value towards becoming an ITIL® v3 Expert is two points.
ITIL® courses are presented on behalf of Adapt Limited by Framelogic who are an APMG Accredited Training Organisation (ATO). APMG is responsible for examinations and course licensing control of the ATO
ITIL® is a Registered Trade mark of the Office of Government Commerce in the United Kingdom and other countries
ITIL® is a Registered Trade mark of the Office of Government Commerce in the United Kingdom and other countries
PRINCE2® Foundation
So knowledgeable he was a true expert and professional at all times. Pace really worked well for me. Brilliant learning - stretched my mind and added logic to approach
Homeserve
PRINCE2® Practitioner
Excellent. A lot to cram into 4 days and Andy did a sterling job.
Axa LM
PRINCE2® Foundation
A very enjoyable experience with a wonderful trainer who is warmly thought of by entire group
Homeserve
PRINCE2® Foundation
Sound, thorough knowledge, provided good tools and techniques to learn subject and help with examinations
Suffolk Constabulary
PRINCE2® Foundation
Excellent course instructor who helped me to understand the course content with his real-world examples from his previous experience in various industries and sectors. It really helped me to apply the course content. On the whole a very positive experience!’
Muntons
PRINCE2® Practitioner
Excellent Instructor – Extremely Knowledgeable. Very rewarding experience.
Thetford Academy
PRINCE2® Foundation
1st Class Course.
Willis