| Appraisal Skills |
| Assertiveness for Managers |
| Basic Employment Law |
| Change Management |
| Coaching for Performance |
| Equality and Diversity |
| Facilitating Effective Meetings |
| Finance for Non-Financial Managers |
| Recruitment and Selection |
| Stress Management |
| Supervisory Management |
| The Middle Managers Toolkit |
| Time Management for Managers |
| Access |
| AutoCAD Intermediate |
| AutoCAD Introduction |
| Crystal Reports |
| Excel |
| Lotus Notes |
| Microsoft Office Upgrade Courses |
| Outlook Advanced |
| Outlook Introduction |
| PC Awareness - Level 1 |
| PC Awareness - Level 2 |
| Powerpoint |
| Project Advanced |
| Project Introduction |
| Publisher |
| Sageline Accounts |
| Sageline Payroll |
| SharePoint Administration |
| Sharepoint End-User |
| VBA |
| Visio Advanced |
| Visio Introduction |
| Word |
| A+ |
| Active Directory |
| Configuring Windows Server 2008 Active Directory |
| Exchange 2000/2003 Administration |
| Exchange 2007 |
| Exchange 2010 |
| Introduction to PC Technology |
| MCDST |
| Microsoft Exchange Server 2010 |
| Network + |
| Oracle Database 10g: Administration |
| SQL 2005 |
| SQL 2008 |
| TCP/IP |
| Windows 7 |
| Windows 7 Enterprise Desktop Support Technician |
| Windows Desktop Support Skills |
| Windows SBS |
| Windows Server 2003 MCP |
| Windows Server 2008 Administration |
| Windows Server 2008 New Features |
| WLAN Networking |
| ITIL® Foundation V3 |
| PRINCE2® Combined Foundation and Practitioner |
| PRINCE2® Foundation |
| PRINCE2® Overview |
| PRINCE2® to Practical |
| Advanced Presentation Skills |
| Assertiveness |
| Business & Letter Writing |
| Cold Calling |
| Communication Skills |
| Creating Sales People that Sell! |
| Customer Care |
| Dealing with Aggressive Callers |
| Introduction to Marketing |
| Managing the Anger Habit |
| Minutes & Note-Taking |
| NLP |
| Participating Effectively in Meetings |
| Persuasive Selling |
| Presentation Skills |
| Presentation Skills for Sales People |
| Report Writing |
| Sales Skills and Strategy |
| Telephone Techniques |
| The Effective Receptionist |
| The Executive Secretary |
| The Training Administrator |
| Time Management |
| Train the Trainer |
| Requirements for Electrical Installations 3-days |
| Requirements for Electrical Installations 5-days |
| Working at Height |
Facilitating Effective Meetings
Duration 1 dayThis one-day course has been designed for those who need to hold regular meetings and wish to make them more productive.
This objective of attending this course is to give delegates the skills and confidence to ensure that meetings achieve their aims and are seen as a positive contribution to the management process.
The course is designed to give participants guidelines on the necessary preparation and structure of meetings to ensure a successful outcome.
- Common problems associated with meetings
- Preparing for the meeting
- The skills of chairing and leading meetings
- Difficult people/situations and how to cope
- Participating at meetings
- Making a constructive contribution and stating your case
Course Content
Planning Meetings
Why hold the meeting?
Who should attend?
The Agenda
The timescale
Self-preparation
Conducting the Meeting
Formal and informal meetings
Using the agenda and keeping to it
Keeping an accurate record
Distributing information
Managing the Meeting
Chairing effectively
Controlling the discussion
Effective listening
Being impartial
Focusing on the matter in hand
Recording action points
Benefits of Effective Meetings
Uniting the group and teambuilding
Giving feedback
Essential Tools for Managers
Excellent – the most useful and relevant course I’ve ever attended
Excellent – the most useful and relevant course I’ve ever attended
Permastore
Building an Effective Team
Very interesting and I saw things in myself that I didn't know were there
Very interesting and I saw things in myself that I didn't know were there
Colchester Borough Council







