Dealing with Conflict

Duration 1 day

Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This often just requires an understanding of the ways the disagreement or conflict can be approached.

The aim of this training programme is to equip delegates with the necessary skills and understanding to enable them to reach a more appropriate and suitable resolve whilst remaining in control in difficult situations.

Course Content

How do you deal with conflict
Strategies for dealing with conflict
Attack prevention
Good use of body language
Assertive behaviour
What to do if confronted by physical violence
The law on assaults and offensive weapons
Improving your confidence
How to keep your cool, stand your ground and reach a positive resolution

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust