Creating Sales People that Sell!

Duration 1 day

Internal selling that consists of answering the phones and taking orders requires different skills than proactively selling. And yet, the internal sales person is often in the best position to develop relationships with clients.

This dynamic and interactive course introduces the process for proactively selling and provides specific tools and techniques to be used immediately when returning to the office.

Delegates will learn how to make the transition from responding to customer motivated requests to discussing needs and opportunities for additional products. How the client decides to buy, questions that can identify needs, and listening techniques to keep the customer talking will be explored.

Suggesting new products and how they could help client’s with their needs is the payoff to earlier skills. Matching products to needs will be applied to specific client and product scenarios from your sales situations.

This course simplifies the process of selling on inbound calls and makes it easy for the salesperson to succeed.

Course Content

Understanding why people buy
The steps to a sale
Questioning To Identify Need
Listening skills
Effective opening statements
Relationships That Support Sales
Handling objections
Matching your product to needs
Closing techniques

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust