Communicating with Confidence

Duration 1 day

Successful communication is the foundation of all successful business. Meeting objectives starts with communicating those objectives. Meeting the needs of our internal and external customer’s starts with understanding what they are trying to say, implementing tasks requires someone to communicate them effectively.

This one-day course has been designed for those who need to focus on being able to deliver clear messages that are easily understood by the receiver. The overriding objective for delegates to develop the skills to be able to communicate clearly and confidently; develop rapport with, and respect from, peers, subordinates and superiors to ensure that communication enhances, not obstructs business success.

Course Content

Self Awareness – Giving feedback
Identify a range of verbal and non-verbal factors which affect others; assessing personal strengths,
waknesses and opportunities

Communicating Style – Communicating with Confidence
Understanding the process; preferred style; using style effectively; assessing your style

The Communication Chain
Upward, downward and lateral communication; failures in the chain

Communication Techniques – Passing on Information
Conveying ideas and information effectively; clarity and brevity; building rapport and trust; dealing with misunderstandings; effective questioning; active and effective listening

Positive Messages
The importance of positive messages; confidence and positive beliefs

Selecting Appropriate Methods of Communication
Face-to-Face, on the telephone, email, letters

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust