Corporate Communication - The Written Word

Duration 1 day

This course is designed to assist staff within an organisation to produce well-written business documents, including letters and reports. Our trainer’s professional approach will enable delegates to produce documents that are clear, concise and effective by adopting a systematic approach.

The course aims to enable delegates to learn and practise the skills and techniques needed to plan, structure and write business correspondence and reports. Emphasis is placed on determining clear objectives and giving participants increased confidence in their writing abilities.

Course Content

Using Plain English
The “ABC” of modern business writing- Accurate, Brief and Clear
Sentence structure – active and passive
Avoiding negative language
Syntax
Punctuation, including the use of the apostrophe
Commonly-confused words
Grammatical pitfalls

Professional Letter-Writing
Letter Formats
Structuring Correspondence
Creating a Professional Image

Report-Writing
Planning a Report
Establishing the Purpose
Reader analysis
Organising the material
Report Structure

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust