Putting Assertiveness to Work

Duration 1 day

An interesting course designed to enable personnel to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation.

Delegates will learn how to build confidence within their team and improve inter-personal relationships. They will also be taught effective ways of managing conflict and how to reduce stress and frustration levels and improve collaborative decision making and problem solving.

Course Content

Be assertive
Deciding what you want
Being clear and specific
Using positive body language
Avoiding manipulation
Avoiding digressions
Knowing when to listen
Saying ‘No’
Looking for workable compromises
Avoiding negative attitudes
- wanting to win the point
- wanting to mock
- gossip
- disloyalty
Looking for everyone to win

Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation

Port of Felixstowe

Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.

Prospects Training Solutions

Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.

Anglia Care Trust