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Microsoft Office 365 Administrator Essentials

2 Days


This course provides participants with the knowledge and skills necessary to effectively manage a Microsoft Office 365 environment on a day-today basis.

Course Audience
This course is intended for people responsible for managing an Office 365 Enterprise or Small Business subscription. It is assumed that the Office 365 subscription is already in place and any vanity domains added.

No prior knowledge is necessary but a good level of IT literacy is highly recommended.

Programme Objectives

  • Introduction to Office 365 as a User
  • Office 365 User Management
  • Management of online versions of Exchange & SharePoint
  • Office 365 Admin Dashboard
  • Mobile Apps

Programme Content

1. Introduction to Office 365

  • What is Office 365
  • Using Office365
    • Web Portal
    • Set up your devices
    • Personal Settings
    • Outlook inc Mail, Calendar, People & Tasks
    • Delve
    • Newsfeed
    • Office Online incl Word, Excel, PowerPoint and OneNote
    • OneDrive for Business
    • Sway
    • Flow
    • PowerApps
    • Yammer
    • Planner
    • Groups
    • Teams

2. User Management

  • Creating and Managing User Accounts Manually
  • Creating and Managing User Accounts Using Active Directory Sync

3.  Managing Exchange Online

  • Provisioning User Mailboxes
  • Global Directory Management
  • Compliance management
  • Mobile Device settings
  • Protection and spam mail configuration

4. Managing SharePoint Online

  • Creating and Maintaining Site Collections
  • Managing OneDrive for Business
  • Managing User Profiles

5. Skype for Business/Teams Online

  • User Configuration
  • External Communication
  • What is Skype for Business?
  • Presence
  • Calls, chats and meetings
  • Desktop sharing
  • Using the Teams app
  • Creating a Team
  • Chat and Channels
  • Files and SharePoint
  • Adding Tabs

6. Reports

  • Using the reports in the Office 365 Admin Dashboard

7.  Mobile Apps

  • User Mobile Apps
  • Admin Mobile Apps

8.  Getting Support

  • Using Help
  • Submitting a Support Request