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ITIL® Foundation

3 days


The course is tutor-led by a certified/accredited ITIL instructor who will use their unique training style, incorporating exercises, mock exams and discussions to engage participants with the material.

Participants undertaking the certification course will take the ITIL multiple choice examination on the final day.

Who should attend?

This course will benefit anyone who requires an understanding of ITIL and how it may be used to maintain and improve quality IT management. Such individuals who will benefit can comprise of but not limited to:

  • IT Service Providers
  • Key Business Managers, Executives and Directors
  • Business Owners
  • Process and Service Owners
  • Contractors

Programme Objectives

Provides participants with an introduction to ITIL and has been designed to provide an understanding of the key concepts, terminology and values of a process-driven approach for IT.

Programme Content

Incorporating the associated processes functions, roles and models, this course will cover the following topics:

  • The principles of Service Management as a practice
  • Understanding the Service Lifecycle
  • The 5 primary lifecycle phases
    • Strategy
    • Design
    • Transition
    • Operation
    • Continual Service Improvement 

Course Study and Exams

The Foundation level course requires approximately 15-hours of classroom based instruction including examination preparation.

The exam is 1-hour in duration based on 40 multiple choice-questions and is a supervised, closed book examination.  The pass mark is 65% or 26/40.

The module credit value towards becoming an ITIL Expert is two points.