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Introduction
Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This often just requires an understanding of the ways the disagreement or conflict can be approached.
The aim of this training programme is to equip participants with the necessary skills and understanding to enable them to reach a more appropriate and suitable resolve whilst remaining in control in difficult situations.
Programme Objectives
This course combines theory, best practice and practical exercises which will help participants to create more effective outcomes from conflict situations.
Programme Content